Privacy Policy
This Privacy Policy explains how NeuroMe collects, uses and protects personal information in accordance with Australian privacy law.
1. Introduction
This Privacy Policy explains how NeuroMe, operated by Dr Kerri Thomas, collects, uses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
As a registered clinical psychologist, I am committed to protecting your privacy and handling your information with care, respect and confidentiality.
2. What Information Is Collected
I may collect personal information that is reasonably necessary to provide assessment services, including:
• Name, date of birth and contact details
• Medical and mental health history
• Educational or developmental history
• Information relevant to Autism and ADHD assessment
• Referral information, where applicable
• Payment information
• Correspondence via email, phone or contact forms
Health information is considered sensitive information under Australian law and is handled with a high level of protection.
3. How Information Is Collected
Information may be collected:
• Directly from you via online forms, questionnaires and correspondence
• During assessment sessions
• Through the online booking system
• From third parties, such as medical practitioners or schools, with your consent
4. Why Information Is Collected
Your information is collected for purposes including:
• Conducting Autism and ADHD assessments
• Preparing written reports
• Communicating with you regarding appointments
• Meeting legal and professional obligations
• Processing payments
Personal information will only be used for the purpose for which it was collected, or as required by law.
5. Disclosure of Information
Your information will not be shared with third parties without your consent, except where:
• Required by law
• There is a serious and imminent risk to your safety or the safety of others
• Required for professional supervision or legal compliance
Where information is shared with your consent, it will be limited to what is reasonably necessary.
6. Data Storage and Security
Client information is stored securely using password protected and encrypted systems.
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Electronic records are stored securely. Any paper records are kept in locked storage.
7. Telehealth and Online Services
If you engage in telehealth services, reasonable steps are taken to use secure platforms. However, you acknowledge that online communication carries inherent risks.
The website may collect limited non identifying data through cookies or analytics to improve user experience.
8. Access to Your Information
You have the right to request access to your personal information and to request correction if it is inaccurate or incomplete.
Requests should be made in writing. In some circumstances, access may be declined in accordance with Australian law.
9. Retention of Records
Client records are retained in accordance with professional and legal requirements in Australia.
10. Complaints
If you have concerns about how your personal information has been handled, you are encouraged to contact Dr Kerri Thomas directly.
If the matter cannot be resolved, you may lodge a complaint with the Office of the Australian Information Commissioner.
11. Contact
For privacy related enquiries, please use the contact page.